As a marketer, you’re used to getting feedback from clients. But what about during the other stages of your project?
Here’s why you need client feedback during every stage of your process.
What are the secrets to success in any industry? We hear all kinds of tips, but perhaps the greatest foundation for success is something far simpler — listening. Client feedback is the review process a company undergoes to learn how their efforts have been perceived by those they serve. It’s an invaluable tool that gives companies insight into what their clients like and don’t like, enabling them to refine their offerings and exceed expectations. In other words, client feedback is a review of sorts that helps businesses achieve an optimum level of service.
Types of feedback you can receive from clients
It’s important for any kind of business to hear feedback from clients. There are a few different ways that clients can provide feedback, written and visual being the most common. Written feedback can be anything from written reviews, written surveys, customer service emails, or even direct messages on social media platforms. Visual feedback is typically in the form of video or user experience/UX tests; however, with our increasingly technological world, you never know what kind of creative ways customers might be able to use to express their thoughts and opinions! TaskReviewer
is one example, whereby customers can leave annotations and comments on various media assets, from images and documents to video files, as a way to provide their feedback on media within the Teamwork
project management software. Getting positive feedback is exciting and necessary, but remember that even critiques can be valuable. It’s all part of the customer experience!
How to get useful feedback from clients
Gathering feedback from your clients is essential to creating quality products, services, and experiences. It can be tricky at times to get them to open up and share their genuine point of view in a way that’s most useful for you. To make the process easier, start by clearly laying out expectations early on – this will provide visual clarity when it comes to the expectations that are expected of your clients. Ensure you give them time to go over and comment on the work but also be clear about expectations for how timely you expect responses. When it comes time for them to offer feedback, don’t be afraid to politely prompt responses through thoughtful questions as this will help draw out valuable insights from them concerning what they think works or doesn’t work in a project. Done properly, gathering feedback from your valued clients can be an insightfully rewarding experience for everyone involved.
When it comes to completing a project, having feedback from clients should be on the process checklist for everyone, in order to ensure all expectations have been met. By introducing feedback review into your process early, you will be able to make any much-needed adjustments and help create something truly special with minimal effort. That way, when the job is complete everybody can look back and say, “That was worth the wait!” Don’t lose sleep over it; seek out client feedback at every stage of your projects and you won’t regret it.
Effective client feedback management is just as crucial to creating a successful project as the project itself. It helps guide your decisions and keeps everyone on the same page. It’s important to get feedback not only in the end but at every stage of the project as well. Remember that taking into consideration opinions from clients can be invaluable to your progress towards success. If you are looking for an easy way to establish and manage client feedback, TaskReviewer
might be just what you need!
Get a free trial
today to see how wonderful it can be to have quality client feedback on hand 24/7. S